We use a combination of Shipping Services. Australia Post, Couriers Please and also Officeworks Mailman.
Return & Ordering Policy & Procedures for Accessories purchased directly from Rides By Rides By Kam.
Please order your parts with care that it is the right part you are after because it will not be refunded if you simply don’t want it or changed your mind.
ALL RETURNS MUST BE MADE WITHIN 90 DAYS OF PURCHASE. THERE ARE NO EXCEPTIONS.
All returned merchandise must have a RGA (Returned Goods Authorization) number assigned by Rides By Rides By Kam (which you will need to contact us for, shipment or shipments without a RGA number will be refused and sent back at senders expense. Product that has been damaged, painted, or modified in any way will not be eligible for return under any circumstances and will be shipped back to sender at sender’s expense. When returning items, you must be sure to pack the items adequately to prevent shipping damage and include a copy of your invoice.
All Rides By Rides By Kam products are warranted to the original owner for one (1) year from date of purchase for defects in material and/or workmanship under normal and intended use. Rides By Rides By Kam, agrees to repair or replace Billet Specialties brand products or Airlift at the sole discretion of Rides By Rides By Kam, without charge, provided the problem(s) are the responsibility of Supplier, Rides By Rides By Kam, is not responsible for finish problems due to neglect by customer. Product that has been damaged, painted, or modified in any way will not be eligible for return under any circumstances. Transfer of title of any Rides By Rides By Kam product by the original owner voids the warranty. Rides By Rides By Kam, is not responsible for damage to vehicle or labour cost incurred as a result of failure of warranted items. Rides By Kam warranty is limited to the purchase price of Rides By Rides By Kams branded product.
All defect returns will be reviewed by quality control personnel. Any defects not found to be Rides By Rides By Kams responsibility will be rejected and returned to sender at their expense. Defects in finish will not be covered under warranty if:
Damage occurred during installation
Damage to finish is due to improper care, use of caustic material for cleaning, or neglect
The item was sold as a “second” or “blemished” product
The item was sold for display purposes
For our Wheel Return Policy & Procedures please call Rides By Rides By Kam on 07 5593 8110